Digital Technology-Driven Business Process Redesign: A Classification Framework

Abstract Organizations constantly seek ways to improve their business processes. This often involves using digital technologies enable process improvements. However, simply substituting existing technology with newer has limited value as compared the capabilities of introduce changes Therefore, analysts need understand how can be used redesign In this paper, we conducted a systematic literature review and examined 40 case studies where were We identified that, within context improvement, digitalization, communication, analytics, representation, connectivity redesign. Furthermore, note that these applying nine heuristics. Based on our review, map each capability facilitate implementation specific heuristics process. Thus, mapping aid in identifying candidate redesigns capitalize technologies.